Hive Streaming partners with over 150 of the world’s largest enterprises to deliver exceptional video experiences that drive alignment, innovation, and measurable impact through live video. In 2023, we launched our VX platform and next-generation products, focused on enabling world-class video experiences that scale effortlessly across global organizations.

About the team
You’ll be joining the Global Support Team, a highly collaborative group of five engineers based across Sweden, the US, and Australia. We operate at the heart of Hive, ensuring live video events for some of the world’s largest enterprises run flawlessly.

Our role goes beyond technical support - we’re trusted advisors, technical troubleshooters, and customer advocates. We step in when it matters most: supporting mission-critical broadcasts, turning insights into product improvements, and driving innovation by surfacing real-world needs from the field. With our unique position between customers and the product, we play a key role in making Hive’s video experiences seamless, resilient, and future-ready.  

About the position

We are looking for a Support Engineer to join this high-impact team. In this role, you’ll be right in the middle of the action, supporting enterprise customers during their most important video moments while also working closely with Product and Engineering to solve issues, improve workflows, and help shape the future of our platform.

You’ll be responsible for live event support, complex troubleshooting, and driving internal initiatives that strengthen our operations. This role blends technical problem-solving with strategic thinking and close customer collaboration. It’s not just about solving problems- it's about delivering exceptional experiences and continuously improving how we work and what we offer. 

What you’ll do

• Handling daily support requests via our ticketing system (Jira Service Management)

• Troubleshooting product-related issues involving networking, video delivery, operations, and security

• Supporting silent testing and event monitoring (White Glove support)

• Provisioning customer resources (e.g., installers, credentials)

• Analyzing Hive Insights reports and communicating findings to customers

• Advising clients on integrating Hive into their enterprise architecture

• Contributing to and improving internal knowledge bases and best practices

• Collaborating with cross-functional teams including Engineering, Sales and Product.

 Our tech stack:

• Jira Service Management & Confluence

• Salesforce

• Databricks (upcoming!)

Who you are

We're looking for someone with a strong technical foundation — but even more importantly, the right mindset. At Hive, how you work matters just as much as what you know. We're a team that values curiosity, adaptability, and a customer-first attitude above all else. We're looking for someone who:

• Brings a solid understanding of networking fundamentals (VPNs, firewalls, proxies, routers, etc.) from either education or experience

• Approaches problems with a learning mindset - you're not afraid to dive into new tools or unfamiliar territory

• Is eager to help and thrives on making complex things simple for others

• Communicates clearly, empathetically, and professionally - especially in English, both written and spoken

• Enjoys supporting large-scale systems and enterprise environments, even if you're still growing into the role

• Has explored tools like Fiddler, Wireshark, Proxyman, mpv, OBS, or ffmpeg — or is keen to learn them

• Bonus: If you’ve had experience working with video communication, video protocols, or CDNs, that’s a plus

And just as importantly, we believe you are:

Location

Stockholm, Sweden (Hybrid: Combination of on-site and remote work) | Full-time

Why join Hive?

• Global Impact: Partner with over 150 of the world’s largest enterprises, helping them achieve alignment and measurable success through live video.
• Dynamic Culture: Join a collaborative, fast-paced environment that values execution, innovation, and customer focus.
• Empowered Leadership: Play a pivotal role in shaping Hive’s future while connecting directly with the customers who rely on our solutions.
• Pioneering Innovation: Be at the forefront of building strategic communication tools that empower enterprises to thrive amidst massive change.

🐶Just a heads up, we're a dog-friendly office (office in Sweden).

PS We value authentic applications. AI-generated content is acceptable if it represents your genuine experience and voice. Please let us know as part of your application whether AI was used.

#LI-Hybrid