At Hive Streaming, we empower some of the world’s most inspiring companies to deliver high-quality internal video communications that boost engagement and align teams. With over 100 patents, our innovative next-generation technology continues to push the boundaries of digital employee experience.

The Hive Video Experience (VX) Platform revolutionizes internal video communication by empowering event production teams with the ability to ensure perfect video experiences for all employees—from proactive testing to real-time troubleshooting, optimization, and post-event analytics.

Recognized as one of Sweden’s fastest-growing scale-ups, Hive invites you to join us on this exciting journey. Still wondering "Why Hive?" Watch the video below to learn more.

Your Mission

Hive's Customer Success team has two key objectives: maximizing customer value and identifying commercial opportunities that benefit both Hive and our clients.

Positioned at the forefront of customer interaction, this team collaborates closely with Solution Engineering (SE) - responsible for technical expertise - and Account Management (AM) - focused on contract lifecycle and financial negotiations - to ensure seamless engagement, strategic alignment, and growth. This triad helps customers fully capitalize on Hive's VX offering.

Our Customer Success Managers are laser-focused on business outcomes, ensuring customers achieve their objectives with our one-of-a-kind technology. This approach is crucial for creating lasting value and maximizing Annual Contract Value (ACV). 

We are looking for a Customer Success Manager who will work with global enterprises, offering tailored solutions for their strategic communications and digitalization ambitions. You will build strong stakeholder relationships to understand and address their unique situations and seize new opportunities. 

This position is flexible, based in-office, hybrid in Stockholm, or remote within Europe, preferably in Berlin.

In this role, you will:

• Work closely with Sales and SE for continuous alignment on customer expectations and challenges, goal progress, and engage with Product, SE, and Support to provide comprehensive education for optimal product use.
• Develop and own customer-specific Success Plans (comprised of both internal and customer goals) and drive commercial expansion by generating CS-qualified leads (CSQLs), balancing individual responsibility/accountability with teamwork.
• Offer thought leadership and industry best practices to enhance customer strategies for internal communications and digital collaboration, fostering organizational alignment and transformation.
• Build strong relationships across various levels within client organizations to cultivate product champions and evangelists.
• Advocate internally for customer needs, gathering feedback to influence product development and service improvements.
• Conduct regular business reviews to maintain and enhance mutual engagement and alignment, with occasional onsite visits for strategic discussions and stakeholder identification.
• Achieve measurable results in customer satisfaction, advocacy, engagement, retention, and growth (Annual Recurring Revenue (ARR)-based).

We are seeking someone who:

• Has 3+ years of experience in B2B Customer Success, Account, or Relationship Management with enterprise customers (200+ employees) in software/SaaS environments
• Drives transformational change by seeking innovative solutions to enhance customer experience beyond the status quo.
  
• Is a self-motivated, results-driven individual who prioritizes the RIGHT activities like risk management, churn reduction, and account growth according to the 80-20 rule.
  
• Excels at building relationships and thrives in high-touch environments.
• Solves problems creatively and thinks critically, translating complex data and technical concepts into actionable insights.
  
• Communicates and listens effectively, understanding before being understood, with strong presentation and compelling storytelling abilities.
  
• Ideally has experience in internal communications, organizational digitization, digital collaboration, or video streaming.
  
• Possesses spoken and written English proficiency.
  
• Ideally speaks German, French, or Spanish with business comfort.

Who are you? 

We hope you resonate with Hive’s core values of Customer Centricity, Innovation, and Empowerment and that you can be a culture add to our diverse team of 80 employees, representing over 20 nationalities.

The Perks of Working at Hive

🌐 Hybrid work
At Hive, we're redefining the workplace. Embrace our hybrid model, blending in-office collaboration with the flexibility of remote work.

🌿 Eco-friendly tech leadership:
Join us in our commitment to the planet. Our cutting-edge video technology reduces the need for travel, making us pioneers in sustainable tech.

👶 Unmatched parental benefits:
Family comes first at Hive. We offer parental benefits that go beyond the standard in Sweden, Berlin, the USA, and other regions, along with flexible working hours.

💪 Benefits shaped by what you value
Your well-being is our priority. Our competitive salaries, comprehensive insurance, and extensive health benefits are designed based on the needs and values that matter most to our team.

🐶Just a heads up, we're a dog-friendly office (in Sweden).

#LI-Hybrid